Revolting
The first time I went to Tong Shui at Liang Seah street, we were keen to try their specialty toast. To our horror, we found mould growing at the side of our supposedly delicious peanut butter toast. When brought to the staff’s attention, the waitress grudgingly offered to change it without a word of apology!
The week after that, my friends and I went back to the Hong Kong styled café to try their 1-for-1 lunch promotion. Since there were only 3 of us, we ordered 2 sets and one toast. After serving out our 2 sets, a middle-aged man who served us, whom I’m guessing is the manager, came to our table with an extra set. Surprised, we told him we didn’t order that and he took it away saying it was for another table. However, he came back a minute later with our order sheet that we wrote on saying that when we wrote 2 sets on the order sheet, he assumed it was 4 sets. Saying that we didn’t want the meal, he insisted that we pay for it and that he would package it away for us. It could have been a case of misunderstanding but the man kept pressurizing us to pay for the meal because he assumed we should because it was ‘our mistake’.
To make matters worse, the toast arrived and again, it was mouldy. We signaled the same man, and is first and extremely quick reply was, “Oh, because the bread is toasted”. Having eaten bread for most of our life, we pointed out that this wasn’t the first time and that toasting a bread would not give you grey particles on it. We cancelled our order saying that we were afraid to eat it and his appalling response was, “If you knew that it was mouldy, why did you order it again?” He also said, “If you’re afraid to eat, I’m also afraid to serve you.”
What does he mean by this? He’s willing to compromise the quality of the food as long as we’re willing to eat spoilt and stale bread? Bread becomes mouldy only if it’s kept and put out for too long. It really gives me an idea of the hygiene standard of this café.
I’m pretty sure that “Next time when you come make sure you write the quantity correctly” and “next time when you come, order something else” were NOT forms of apology.
I wrote to ST forum, NEA, AVA and I'm gonna write to CASE.
Terrible service and equally terrible food.
posted by Geraldine @ 2:23 PM
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